Welcome to Tim Hortons Help Centre

Find answers to your questions about Tim Hortons, Tims Rewards, the Tims app, and more.

Learn about our restaurants, locations, allergens, & catering.

Learn about Tims Rewards Points, Reward Levels, & more.

Learn about your account, offers, mobile orders, Scan & Pay, & games.

Learn about how to buy, manage, reload and transfer Tims Gift Cards.

Learn about community programs, media inquiries, marketing & more.

Learn about our online store, products, merch & more.

Contact us

Can’t find the answer to your question? We’re here to help.

For anything related to the Tim Hortons app, Tim Hortons.ca, Tims Rewards, or gift cards.

For inquiries about recent restaurant visits, nutritional information, or marketing campaigns.

For questions about Tims Financial, please visit the Tims Financial Support Centre.