If you’d like to change the email address on your account, please reach out to our Guest Care Team:
1. Select ‘Account, App & Privacy’.
2. Then, select ‘Change account information’ and follow the instructions.
- Please provide the email address currently associated with your account and the email address you would like it updated to.
- Lastly, please be prepared to provide two of the following to confirm your identity:
- Your phone number as written in the app.
- Your birthday as written in the app.
- The most-recent Tim Hortons you visited or ordered from.
- Menu items you ordered most recently from Tims.
- Postal code associated with the registered credit card