If you’d like to change the email address on your account, please reach out to our Guest Care Team:
1. Select ‘Account, App & Privacy’.
2. Then, select ‘Change account information’ and follow the instructions.
- Please provide the email address currently associated with your account and the email address you would like it updated to.
- Please also confirm if you’re currently a Tims Financial customer or if you’re in the process of applying for a Tims Financial product.
- Lastly, please be prepared to provide two of the following to confirm your identity:
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- Your phone number as written in the app.
- Your birthday as written in the app.
- The most-recent Tim Hortons you visited or ordered from.
- Menu items you ordered most recently from Tims.
- Postal code associated with the registered credit card
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