I won a Roll Up To Win® Coffee prize, but when I placed an order, my prize wasn’t redeemed. What happened?

To use your Coffee or Donut prize, make sure to:

  • Activate the offer in the ‘Offers’ section of your account in the Tim Hortons app or at TimHortons.ca.
  • Place an order that includes an eligible menu item.
  • Scan your Tims Rewards QR code or card before paying, or order ahead through the Tims app.

If your prize came from a contest cup, answer a skill-testing question and hand the winning rim to a Team Member when placing your order. 

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