Redemption steps depend on the prize you've won. You can find instructions in any of the following places:
- Right after you reveal your roll in the Tim Hortons app
- In the email sent to the address linked to your account (check your junk folder)
- On the Roll Up to Win homepage in the app
If you're having trouble redeeming the code on a partner’s website, refer to the contact info provided in your prize email or on the prize details page accessed through your Roll Up To Win timeline.
Please note: Our Guest Care Team cannot assist with redemption issues on partner websites.