What should I do if I get an error message while placing an order for Tims Catering?

Please refresh the page and try again. If the issue persists, contact our Guest Care Team:

1. Select ‘Mobile, Delivery & Tims Catering Orders’.  

2. Next, select ‘Tims Catering - Order Inquiry’ and provide the following information:

  • The email you use for your Tim Hortons account
  • The address of the Tim Hortons restaurant you’re trying to order from
  • The date and time of your attempted order
  • The service mode you selected (Tims Catering)

A member of our team will be happy to help with the issue!

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