Products must be returned in the same condition as they were purchased—tags must not be removed, and products must be in their original packaging.
Please be aware that we do not accept returns for any used drinkware. However, if you happen to receive an incorrect or faulty item, please reach out and we’ll replace it.
To return a qualifying product, please contact our Guest Care Team and follow these steps:
1. Select ‘TimShop’.
2. Next, click on ‘TimShop - Request a return’ and describe the issue.
One of our team members will be happy to help you with your request.