We’re sorry you’re experiencing technical difficulties when placing an order.
Please try the following:
- Make sure you’re using the latest version of the Tim Hortons app.
- Close and restart the Tim Hortons app.
If this does not resolve the issue, please contact our Guest Care Team:
1. Select ‘Mobile, Delivery & Tims Catering Orders’.
2. Next, click on ‘I Cannot Place an Order’.
Then provide the following information:
- The email you use for your Tim Hortons account.
- The Tim Hortons location where you attempted to order.
- The date and time of your attempted order.
Someone from our team will be happy to help!