If your order did not successfully go through to the restaurant, it was likely a payment error.
A payment error is a pending charge held on your credit card that has not been applied to your account balance. Depending on your financial institution, this pending charge should be automatically removed within 3-10 business days as it was not a completed sale.
Before placing another mobile order, we suggest you:
1. Make sure you’re using the latest version of the Tim Hortons app.
2. Delete your current payment method from the app and add them again, ensuring that there aren't any dashes or spaces in the credit card number.
3. Double-check that your billing information and address are entered correctly.
4. Sign out of the app and sign back in.
Please note, if your purchase was made through a debit card it may appear as a charge. Rest assured, this charge will be dropped by the next billing cycle.
If you run into any difficulty with the above steps—or your pending charge is posted to your account as a completed transaction—please contact our Guest Care Team:
1. Select ‘Payment Issues’.
2. Then, select ‘Payment Failed’ and provide the last 4 digits of your credit card and any screenshots showing the charge.
Someone from our team will be happy to help!