We're sorry that your order did not arrive! Please contact our Guest Care Team for assistance:
1. Select 'Mobile, Delivery & Tims Catering Orders'.
2. Then, select 'Order never arrived'.
Next, please provide the following information:
- The email address associated with your Tim Hortons account.
- A photo of the order that you received.
- The date of your order and any additional relevant information.
Someone from our team will be happy to help!