We're sorry that the offer wasn’t correctly applied to your order. Please double-check that the menu items you ordered appear in the ‘Offer details’.
If this does not resolve your issue, please contact our Guest Care Team for assistance:
1. Select ‘Offers’.
2. Then, select ‘Offer Wasn’t Applied to Order’.
Next, provide the following information:
- The email address associated with your Tim Hortons account.
- A screenshot of the offer that was not applied correctly and a screenshot of the ‘Offer details’.
- The date of your order and any additional information.
Someone from our team will be happy to help!