How do I report a lost or stolen physical Tims Gift Card?

If you registered your Tims Gift Card and it has been lost or stolen, please call 1-866-TIMCARD (1-866-846-2273) immediately. 

You’ll need to provide your Tims Gift Card number and answer questions concerning recent activity on your account. Upon verification, we can freeze and transfer your remaining balance. 

Please note: If a gift card is unregistered, the remaining balance cannot be replaced—even if we are notified of its loss or theft.

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